Goodwill Industries Knoxville

Goodwill Industries-Knoxville is a leader in workforce development services in East Tennessee and has been providing services to disadvantaged individuals throughout its fifteen-county service delivery area for more than fifty years. Goodwill has been providing digital literacy training throughout its service delivery area for more than twenty-five years. During the past ten years, Goodwill has been awarded multiple grants that focus on digital literacy and skills attainment from Accenture, Google, Meta, Goodwill Industries International, and The Tennessee Department of Labor & Workforce Development. At present, Goodwill offers multiple opportunities for members of our community to obtain basic and advanced digital skills. The GoodTech Core and Technical training programs incorporate essential soft skills training such as problem solving, active listening, and critical thinking, with technical training on Microsoft Office applications to ensure individuals possess all necessary skills to fully participate in post-secondary education and the workforce. GoodTech programs are approved by the Tennessee Higher Education Commission and are on the Eligible Training Provider List (ETPL) for the East Region. Goodwill offers a weekly, no-cost basic computer skills course at the American Job Centers in Knox and Hamblen Counties that includes Introduction to Computers/Internet, Internet Safety, Introduction to Google Drive, Gmail & Calendar, and Introduction to Google Docs & Sheets. Goodwill utilizes Northstar assessments and certifications for all individuals enrolled in its Good Prospects program, a State of Tennessee Department of Human Services grant, which provides an array of services for low-income families in Knox and the fourteen surrounding counties.